Frequently Asked Questions
How long will it take for my order to arrive?
We will endeavour to deliver your goods within 14 days of payment made *(see FAQ on dry cleaning)
What if I don’t like the dress when it arrives?
That’s ok just pop your dress back in the original packaging and return it to us at TDR-Bridal Outlet, 62 Oldbury Road, Rowley Regis, West Midlands B65 0JS. You have 14 days to change your mind and return your dress.
Who pays for the return if I do not like my dress and decide to return it?
You will need to pay for return of the item if you have changed your mind, please send the item recorded and signed for at the post office.
What if there is a fault on the dress which I was not made aware of?
If you decide to keep the item you will accept all faults in their entirety. Alternatively, if it is within the 14 day time frame you can return the dress to us for a full refund including postage. We will pay for the return of the dress. After the 14 day period you are not entitled to return the goods.
What if my dress does not fit when it arrives?
Bridal dresses are given a size by measurements in inches. Before you make a purchase please contact us for the size chart of the designer you have chosen so that you can ensure the measurements for that size are going to fit you. Sizing is your responsibility.
What if I want my dress dry cleaned before I take delivery of it?
That’s no problem, simply let us know as soon as you place the order and we will arrange that for you.
How much is dry cleaning?
We charge £65 for dry cleaning. This will be added to your final bill and payment must be made before we dispatch the dress.
How long will it take for my dress to be dry cleaned?
*Dry cleaning will add approximately two weeks to your delivery time so your dress will take up to 28 days for delivery should you choose to have it professionally dry cleaned. We will advise you when we are about to dispatch your dress
What happens if I change my mind when I receive the dress and I have paid for dry cleaning?
That’s ok, we will refund the dry cleaning to you.
How can I contact you?
You can contact us by email – firstname.lastname@example.org
or by phone, 0121 423 2777 option 3
or by post, TDR-Bridal Outlet, 62 Oldbury Road, Rowley Regis, West Midlands B65 0JS